All our gift vouchers feature a unique voucher number, may only be redeemed once, may not be exchanged for cash, replaced if lost and is non-transferable. Change, cash or refunds are not given for unspent gift voucher credit.
The gift voucher must be presented upon arrival when redeeming the voucher. No photocopies will be accepted. Advance bookings may be necessary. Cancellation of a booking with less than 72 hours before the day of arrival will render the voucher null & void.
Vouchers are valid for 12 months from date of purchase.
If you wish to cancel your order either before or after you receive the Gift Voucher, you must notify Bella Spa within the Cancellation Period that you have decided to cancel the contract. If you decide to cancel by email, your cancellation will be effective from the date you sent Bella Spa the email. Should you cancel the contract within the Cancellation Period, Bella Spa will then refund you the price you have paid for the Gift Voucher(s) within 14 days after the day on which Bella Spa receives the notice of cancellation from you (irrespective or not of whether you have received the Gift Voucher). This refund will include the delivery charge paid by you (providing (i) you have cancelled your order within the Cancellation Period; or (ii) the Gift Voucher is faulty or misdescribed, in which case Bella Spa will refund the delivery charges (if the postal delivery option was chosen). In respect of a refund of the delivery charges paid by you, the maximum refund will be the costs of delivery by the least expensive delivery method offered (the cost of UK First Class post). If you have already received the Gift Voucher which you have cancelled, you should destroy it. If Bella Spa finds, after it has received your notice of cancellation, that the Gift Voucher has been used you shall not be entitled to a refund.
La Fosse, St MartinsGuernsey, Channel Islands
T. +44 1481 235417